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Users will be required to book onto and attend an upgrade clinic during the implementation period.

A “Hot Swap” will take no more than 30  minutes, for those looking to retain their device, expect to be without the device for 24hrs.

You will have received a booking confirmation. If you have not - then please resubmit your booking form.

When selecting a preferred date you will have a list of available upgrade times.

All laptop upgrades will be carried out at the Deployment Centre (11 Holywell Drive), desktop users will be contacted to discuss arrangements.

11 Holywell Drive is located adjacent to Car Park 5.

Devices will not be security compliant and access to services will be limited. 

Support and familiarisation information will be available to help you transition.

Microsoft:  

All files should be saved to OneDrive before attending an upgrade clinic. Software that has been security tested will be available for reinstall after the upgrade.

Before your upgrade you should ensure your data has sync'd to OneDrive (open the little blue cloud on the bottom right - it will show status). After your upgrade you may be required to reselect folders in sharepoint/teams that you want to make locally.

The current provision of workspaces will not change as part of this upgrade.

Customised items such as this should be backed up when preparing for your upgrade to ensure they are readily available afterwards.

The upgrade process will provide you with a replacement device of the same model, this is referred to as a “Hot Swap”. You can request the return of your existing device if you have a Role or Operational Justification.

Devices coming to their end of life will not be upgraded. These will be replaced with an alternate device. The old device should be handed back to IT Services.

The review of device use will be a part of these changes. If there is a Role or Operational Justification requirement to maintain multiple devices, they will be upgraded to the Windows 11 service.

If this is your primary device, it will be upgraded.

To start with, please check the Software Centre to see if the software you need is available. If this is not the case, contact IT Services and provide sufficient information about the software you need.

Open Software Centre using the shortcut on your desktop or the Windows Start Menu (bottom left menu bar).

The new service will offer the most recent versions of software where they are compatible, secure and supportable.

You will not be provided with enhanced administrative permissions to your device by default. These will need to be requested through the Service Desk.