Installing Duo app on a tablet
IMPORTANT
YOU MUST complete these instructions in the exact order shown below.
The install will not work:
- If you abandon the steps part way through
- If you begin setup within the DUO app instead of the browser (see Step 1)
- If at any point you see the words Enter a bypass code
If any of the above happen, you will need to contact IT Services by phone (01509 222 333 - Mon-Fri 08:45-17:00) to complete the setup.
Step 1: Download the DUO Mobile app
Download the app to your tablet by clicking the appropriate button (App Store/Google Play) below.
**If you see a message telling you the app cannot be installed on your device, please contact IT Services to discuss alternative solutions.
Once installed, DO NOT OPEN THE APP YET. Proceed directly to Step 2.
IF YOU OPEN THE APP NOW AND TRY AND SET UP WITHIN THE APP, THE SETUP WILL FAIL AND YOU WILL BE UNABLE TO CONTINUE.
Step 2: Visit the DUO enrolment portal in a browser
Click the “DUO enrolment portal” below to begin the setup for your device. The page will open in your default browser.
IMPORTANT – you must visit the DUO enrolment portal on the same device that you have enrolled the DUO Mobile app onto, and not on a laptop or desktop computer.
Step 3: Sign into the DUO enrolment portal
Enter your 天堂视频 e-mail address and click “Next”.
*** DO NOT USE YOUR PERSONAL EMAIL ADDRESS ***
Then enter your password, and click “Log in”.
Step 4: Register your device
Click Get started
then click DUO Mobile (recommended)
Step 5: Select 鈥淚 have a tablet鈥�
Just select I have a tablet, and don’t do anything else on this page.
Step 6: Click 鈥淣ext鈥�
You have already downloaded the DUO Mobile in Step 1, so click Next.
Step 7: Get an activation link
Click Get an activation link instead.
Step 8: Personal email address
Enter your personal email address into this field, then click Send Email.
- You MUST enter your personal email address here, not your 天堂视频 one
- You MUST be able to access your personal emails on the tablet you are using now
You will then be prompted to check for this email.
Step 9: Check your personal email inbox
Close your browser and open your personal email inbox on your tablet. You will receive an email with the title
Duo Mobile Activation
and it will contain a link. Click on this link.
The link will take you to this page – click Activate Duo Mobile.
Step 10: Name your account
You have now left your browser and are now inside the DUO Mobile app.
You will be asked to Name your account. Click Next.
Leave the account name as 天堂视频, then click Save.
After clicking Save, if you see a screen showing 6 dots or a 6-digit passcode, you can skip straight to Step 13.
Step 11: Account linked
On the next screen, you will be asked if you want to Practice now or Skip – click Skip.
Step 12: Almost there
Click OK on this screen.
Step 13: Setup complete
When you see this screen, you’re all done. Where there are 6 dots on this screenshot, you may see a 6-digit code instead – that’s fine.
