How to use DUO mobile?

Easy steps to connect securely

Once you've enrolled in Duo you're ready to go.

From now on, when you log into any 天堂视频 systems, and you are either

a) off-campus, or

b) not connected to the University network (e.g. using your phone's mobile data)

all you need to do is:

1.

Enter your username/email address and your password, and sign in.

2.

Whenever you see the words 鈥淐heck for a DUO push鈥�, head to your mobile device and approve the push notification

Promot screen with green duo logo and your mobile number

3.

After pressing Approve, you will see the 鈥淎pproved鈥� logo, then you are securely signed in.

Prompt screen with a red circle with and x and a green circle with a green tick

Green screen with a white tick in a circle to confirm approved   white background with green circle and white tick to confirm approved log in

Users guidance

The section below will answer some of the common questions when using DUO mobile.

  • Open the Cisco Secure client and enter your username and password as per previous.
  • After submitting your credentials, the Cisco Secure client will pause, and a notification should pop up on your phone asking you to approve or deny the connection.
  • Click on approve and the VPN client should continue to connect.
  • Open the Cisco Secure client and enter your username as per usual
  • In the password field you will need to enter your usual password followed by a comma and then the code shown on the hardware token (or on the app)
  • For example if the password was P@ssword! And the code shown was 123456 the following would entered: P@ssword!,123456 into the password field.
  • Click OK to continue to log into the VPN
  • Browse to the website in question
  • Log in via the University Single Sign On as per usual
  • Click "Other options"
  • Select the relevant option from the list e.g., "Hardware token" to enter a code from a hardware token, or "Duo mobile passcode" to enter a code from the Duo Mobile app
  • Enter the code shown on the hardware token (or in the app) and click "Verify"

How to use Duo using your -ADMIN account when logging onto a staff/lab machine or running an elevated action.

LOGGING IN

When logging onto a staff or lab machine using a -ADMIN account, will be prompted with a Duo push notification

  • Click approve and the log in process will continue.


ELEVATED PROCESS

When running a process using as administrator, you will be prompted to enter an admin account. At this point, you will see a Duo prompt.

  • Click approve and the process will continue.

Quick links

Frequently asked questions
Installing Duo Mobile app