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Throughout the Academic Year all parcel deliveries to campus are made to our facility in the Herbert Manzoni Building.

Upon receipt of your parcel, we process it through our system Parcel Tracker, and you will be contacted via email containing a QR code. Please bring your QR code to us in the Herbert Manzoni Building to collect your item.

Please do not contact us or call in until you have received our email from Parcel Tracker.

Parcels without your student ID number as part of the address could be delayed by up to 24 hours as we try to identify which parcels belong to which student. In some cases unidentified parcels could be returned to the sender.

All large , LoveSpace and UniWiz deliveries should be addressed to your Hall postcode:

, LoveSpace and UniWiz deliveries attempted at our Loading Bay will be redirected to your Hall.

Please use the hall postcodes as below:

 All items will be delivered to the Herbert Manzoni Building but the exact postcode helps us to identify them correctly.

Our Mailroom does not have the space to store parcels indefinitely. 

Parcels are therefore held within our space for 14 days only.

Reasonable steps are taken to match parcels to students through three email reminders that their parcels are here. Students are given plenty of time to arrange for collection within that timescale.

Only in exceptional circumstances will we arrange to hold parcels for longer than the 14 days. Please contact us to discuss this service if you feel it is needed.

All abandoned parcels, after the 14 day period, are either returned to sender, disposed of or donated to charities connected to the University.

(This Policy has been approved by an independent legal firm who confirm it complies with the Theft Act 1968 and Postal Services Act 2000)

We provide a morning and afternoon delivery service, delivering to East Park in the morning and West Park in the afternoon. The dividing point is the Herbert Manzoni Building.

The Delivery drop Off Locations are defined by customer type.

The Bag Number relates to the reference we use for billing.

Once your blue mail bag arrives back into the Herbert Manzoni Building, we will prioritise all outgoing mail to ensure that all Royal Mail and courier time critical services are honoured.

If your outgoing mail is urgent, please visit the Herbert Manzoni counter and our team will process your mail straight away.

All print deliveries that are small enough for the blue mailing bags will be delivered in the morning and afternoon rounds, providing they are prepped and ready to go in time.

The deadline for inclusion in the morning round is 10am.

The deadline for inclusion in the afternoon round is 12 noon.

Any items for delivery that fall after the blue mail bags have left the Herbert Manzoni Building will be delivered in the next day’s rounds or can be collected from the Herbert Manzoni Counter.

This includes all Online Shop deliveries and all bespoke print requests sourced via our Accounts Team.

If the size and/or weight of your print job creates a manual handling risk to our operatives, we will deliver these items when we can but encourage our customers to collect where possible and when urgent.

When collecting, customers must never enter the loading bay area without prior arrangement via print@lboro.ac.uk. This ensures we employ full risk management as the loading bay area is defined as high risk.

No. We no longer deliver to specific rooms.

All deliveries are made to the single Delivery Drop Off Location within your building or department.

Delivery Drop Off Locations are easily identified by our grey, yellow and white sign.

No. We request that personal deliveries do not get delivered to campus

This helps us to manage the capacity of our services and prevents the loss of personal deliveries across the site

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We provide a processing and storage service for all student Amazon parcels.

Staff parcels are delivered out across campus either in the blue mail bags or in specific deliveries according to the package size.

If you need to collect your parcel outside of our standard opening hours you should instead direct your delivery to the Amazon lockers on campus:

• BALLER - Students' Union
• ORKNEY - Herbert Manzoni (9am to 5pm only)
• REIJS - Students' Union - Purple Onion Shop

Our counter service in the Herbert Manzoni Building operates a range of postal services

The Mailroom provides collection services for several well-known carriers.

We can take in your complex data and turn it into a mail merged file, print it and pull together designed mailing contents for you to create a single output piece for posting across the world.

Examples of previous jobs include:

• Postcards with mail merged addresses and pre-paid postage identifiers within the artwork
• Mail merged printed envelopes containing a mix of literature including filled folders
• Newsletters
• Personalised marketing campaigns

This service is available to students, staff, campus partners and off campus customers.

Contact us to discuss your requirements.