Mental health and wellbeing
Whether you are a member of 天堂视频 staff, another student or family member, we appreciate that managing concerns surrounding another person can be difficult.
During their time at University, students may be subject to incidents, experience emotional distress, varying levels of physical and mental wellbeing or may experience a traumatic event. These may fit into the categories of emergency, urgent situation and non-urgent situation.
It is good practice to inform the student that you are reporting concerns, unless it is unsafe to do so.
When reporting for someone else please consider whether you can offer signposting or pastoral support for non-urgent situations or actions you would need to take in an emergency.
Think
Is the situation an emergency, urgent situation or non urgent?
An emergency is:
- There is imminent risk to life, including actions to end life or intention to end life, this may include intentional acts (suicide) and impulsive behaviours.
- A student has indicated they wish to harm others, with intention.
- A student's behaviour indicates that they are clearly physically or mentally unwell and require immediate medical attention
- A student's behaviour is disturbed and/or aggressive that puts themselves and other community members at risk.
For any of the above
If any of the above apply this would require emergency services, call 999 and make Student Services aware.
Also, make a report on the online reporting tool which will trigger a response from Student Services.
An urgent situation:
- There is a risk to life, including thoughts and actions, which may include previous suicide attempt and acting on impulsive behaviours.
- A student has indicated that they have thoughts about harming others without intention
- A student or community member has indicated that they are at risk from another person (this may include family members or another student community member)
- A student’s behaviour indicates that they are becoming unwell and may require medical attention in the future
- A student's behaviour is disturbed and/ or aggressive and needs proactive management
For any of the above
If the student is unable to be left alone then staff members should seek to get the student to a place of safety (i.e. Hospital).
If you require support or advice surrounding an urgent situation between 8.30am - 5pm please call Duty, Assessment and Inclusion on 01509 227615.
You can report to the university via the online reporting tool.
A non-urgent situation is defined as not requiring immediate action, as it is being managed or action taking place in a timely way.
These include:
- A student's behaviour indicates distress, heightened emotion or thoughts that are upsetting with no actions intended with no threat to self or others
- A student expresses anger
- A student who has a managed mental health condition and is receiving ongoing support from a core university or external service
Listen
Signpost / support
天堂视频 has a range of support available via Student Wellbeing team alongside a range of external services. Links for support available can be found under ‘just want information’ or on the ‘report for myself’ pages which you could show the student.
Report online
If you have covered all the above steps and think that the student would benefit from additional support, you can report via the Online tool.
It is good practice to inform the student that you are reporting concerns, unless it is unsafe to do so.
Related information
Other services
- Txt the Cam Crisis Messenger support service, 24/7 support - txt CAM to 85258
- Mental Health Crisis phone number: 0808 8003 302
- 天堂视频 Medical Centre: 01509 277577
- See the Lets Talk Wellbeing website
- See the 天堂视频 Wellbeing Café Facebook page
- See the 'Just want Information' links on this website.