2015 | Centre for Service Management

Merry Christmas and Happy New Year!

The Centre for Service Management (CSM) wishes everyone a Happy Holiday and a great 2016! We hope to see you at one of our events next year!

Issued on 17 December 2015

Ian Hodgkinson publishes in two world-leading outlets: Journal of World Business (JWB) and Public Administration (PA)

Dr Ian Hodgkinson, CSM Associate Director, is publishing two articles in world-leading journals: Journal of World Business and Public Administration

Issued on 17 December 2015

CSM publishes influential article in the Journal of Product Innovation Management

Professor Thorsten Gruber, Co-director of the Centre for Service Management has co-authored an article which has been published in the Journal of Production Innovation Management.

Issued on 16 November 2015

CSM co-hosts 1st Academic-Practitioner Research with Impact Workshop “Customer Experience Management (CEM) and Big Data”

CSM to co-host workshop on Customer Experience and Big Data, alongside the Customer Management Leadership Group (CMLG) at Alliance Manchester Business School.

Issued on 9 November 2015

CSM presents at Europe’s largest conference and trade fair on quality in the public sector and society

Issued on 6 November 2015

Registration opens for first-ever CSM Doctoral Colloquium 2016

The first-ever CSM Doctoral Colloquium is being organised for January 28th 2016 aimed at doctoral students in the Midlands studying business and management.

Issued on 7 October 2015

Successful Health and Social Care Events

The Centre for Service Management hosted two successful events in September 2015 which focused on attempting to alleviate the critical issues surrounding health and social care service. The Center invited health and social care experts from across 8 countries in Europe to speak at these events.

Issued on 14 September 2015

First-ever Symposium on Health and Social Care Service Innovation

CSM is pleased to announce the 1st European Health and Social Care Service Innovation Symposium with presenters from across Europe.

Issued on 2 September 2015

CSM wins two awards at Frontiers in Service Conference

Professor Thorsten Gruber wins two awards at Frontiers in Service 2015 for a paper he co-authored.

Issued on 13 July 2015

Prof Gremler from Bowling Green State University (USA) leads CSM workshop

Professor Gremler from Bowling Green State University in the USA was on campus to lead a CSM workshop on 'Publishing Scholarly Research'.

Issued on 27 May 2015

Exciting times for the Town Centres Research Interest Group

The Town Centres Research Interest Group, led by CSM member Cathy Hart, is holding a launch event in June and was shortlisted for an enterprise award in the One to Watch category.

Issued on 20 May 2015

Visit from Mr Tim Chicken, Head of National Distribution for Waitrose

Mr Tim chicken visited the School and the CSM in May to award prizes to two SBE undergraduate students for academic excellent on the RMM degree course.

Issued on 13 May 2015

CSM student awarded a Santander Mobility Grant

CSM doctoral student Higor Vinícius dos Reis Leite was awarded a Santander Mobility Grant to help fund a research project on Lean healthcare implementation in the BRIC nations.

Issued on 8 May 2015

Presentation by Professor Dr Gianfranco Walsh on Individual and Group Service Failures

Professor Dr Gianfranco Walsh presented a thought-provoking session at a CSM seminar held May 8th on the differences between ISF and GSF.

Issued on 8 May 2015

CSM member appointed as Associate Editor of the Journal of Service Management

Ian Hodgkinson, Associate Director of Strategy for the CSM, has been appointed as Associate Editor of the Journal of Service Management (JOSM).

Issued on 5 May 2015

CSM member publishes in the Journal of the Academy of Marketing Science (JAMS)

Dr Debbie Keeling, core member of the CSM, has been notified that an article of hers will be published in the Journal of the Academy of Marketing Science (JAMS).

Issued on 22 April 2015

Vicky Story publishes in the International Journal of Operations & Production Management (IJOPM)

Professor Vicky Story is notified that her article will be published in the International Journal of Operations and Production Management (IJOPM).

Issued on 16 March 2015

天堂视频 project aims to cut emergency hospital admissions

Professor Zoe Radnor, co-director of the Centre for Service Management, is to lead a major new project aimed at cutting emergency admissions to hospitals.

Issued on 10 February 2015

Visiting Professorship at CTF - Service Research Centre

Professor Thorsten Gruber has been appointed Visiting Professor of Service Management at CTF – Service Research Center, Karlstad University.

Issued on 22 January 2015

CSM Publishes Must-read Article for Marketers

At the end of 2014, the renowned Marketing Science Institute (MSI) asked MSI’s Academic Trustees to review the past year’s journal articles and recommend a few must-reads for marketers, and an article by Prof Gruber was one of them!